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Frequently Asked Questions

We are happy to answer the questions you have.

Is CD Bank FDIC Insured?

As a division of TBK Bank, SSB, CD Bank is FDIC insured. You can find more information on the FDIC insurance of TBK Bank, SSB at fdic.gov.

PLEASE NOTE: TBK Bank, SSB, Triumph Community Bank, a division of TBK Bank, SSB and CD Bank, a division of TBK Bank, SSB are the same FDIC-insured institution. Deposits held under each name are not separately insured, but are combined to determine whether a depositor has exceeded the $250,000 federal deposit insurance limit, per depositor for each account ownership category. For purposes of calculating aggregate deposits held in CD Bank, you should include deposits held in TBK Bank, SSB and Triumph Community Bank, a division of TBK Bank, SSB.

What is CD Bank’s mailing address?

You can reach CD Bank by mail using the following address:

CD Bank
12700 Park Central Drive, Suite 1700
Dallas, Texas 75251

What are CD Bank's hours?

CD Bank Deposit Account Specialist are available to serve you from 9:00 AM – 5:00 PM Central Monday – Friday. Request received after hours will be addressed on the next business day.

What is a CD?

Certificates of Deposit (CDs) are savings deposits with guaranteed interest rates for a specific period of time.

How do I open a CD with CD Bank?

Opening an account is easy. Just visit our online account opening tool. The process should take about 10 minutes. Make sure you have the following information handy: U.S. Social Security number, a valid for of ID (including Driver’s license, State ID or Passport) and your previous home address (if you’ve lived at your current home address less than two years). 

Please note that you must be at least 18 years of age and you must be a U.S. citizen or U.S. resident alien to open your account with us online.

Are there any fees to open or maintain my CD Bank CD?

There are no fees to open or maintain a CD with CD Bank.

How do I fund my CD Bank CD?

The easiest way to fund your account is to transfer funds electronically from another bank account. We also offer options for check or wire transfers. Our online account opening processes will walk your through those steps.

Can I add additional funds to my CD Bank CD after it's been opened?

During the course of your term, you will not be able to add additional funds. However, you are always welcome to open additional CDs.

Will my CD Bank CD automatically renew?

Yes, your CD will automatically renew unless you provide us with instructions to withdraw your funds. You may contact CD Bank within the 10 calendar day grace period to add or withdraw funds from your account.

What is the grace period?

CD Bank offers a 10 calendar day grace period at the end of your term. During this time you can make changes to your account such as adding additional funds or withdrawing your funds.

Can I manage my account online?

Yes. Once your account has been received and your account has been activated, you’ll receive an email with information and links to manage your account online.   

Are there early withdrawal penalties for my CD with CD Bank?

Yes. Please refer to your accounts terms and conditions for a listing of withdrawal penalties.

Can I make a withdrawal from my CD with CD Bank before maturity?

Yes, however, there may be an early withdrawal penalty from any withdrawals made before maturity. Please refer to your accounts terms and conditions for a listing of withdrawal penalties.

How often is interest credited?

Interest on your account will be credited quarterly.

What if I have a complaint against CD Bank?

We want to do everything in our power to make you happy. Please call (888) 201-8185 to talk to one of our deposit account specialists. CD Bank is a division of TBK Bank, SSB, which is chartered under the laws of the State of Texas and by state law is subject to regulatory oversight by the Texas Department of Savings and Mortgage Lending. Any consumer wishing to file a complaint against CD Bank, a division of TBK Bank, SSB should contact the Texas Department of Savings and Mortgage Lending through one of the means indicated below: In Person or by U.S. Mail: 2601 North Lamar Blvd. Suite 201, Austin, TX 78705-4294. Telephone (877) 276-5550, Fax (512) 475-1505, or via electronic submission on the Department’s website at: http://www.sml.texas.gov/consumerinformation/tdsml_consumer_complaints.html